FAQ

Use our FAQ section to learn more about our BMX products, Shipping, Warranty and informational guides.

General FAQ's

Learn about us 

Who Are Thump?

Thump are a small team striving to provide quality poducts to the market. Taking the old and making it new.

Where are your based?

We are located in Australia however ship globally.

Where are your bikes designed?

All Thump products are design in house at Thump. Months goes into every aspect of our designs including substantial time on R&D

What are your bikes designed for?

Most of our products are designed for cruising. We would not recommend using them within a large half pipe for example.

Can your bikes do tricks?

yes I bikes can do tricks howver just be careful doing them.

Shopping

Shopping with us

Where can I view the bike?

We are based in Sydney and happy to allow test rides. You can also use our 3D VR viewer to see the bikes 

Click Here 

Can I pickup instead of having the bike delivered?

Yes you can pick up however please contact us before placing the order

Shipping information

We only use reputable courier services with tracking. 

International customers please contact us before placing an order.

Shipping times are based on the order and your location. approx 2 – 5 business days

Payments

We accept Paypal, Visa or cash on pickup. All our transactions are 100% secure

Warranty & Retuns

Warranty and return information

What is the warranty of your bikes?

We offer 6 months warranty against material defects, workmanship defects, breaks and defective or malfunctioning parts on our bikes. Thump bikes are designed for different level riders, therefore the technology and components used may vary between models. We offer this warranty to assure you we stand behind all of our products and that they are built with the best materials and workmanship possible.

Regardless of the place of purchase, your bike should be assembled by a person who understands the product assembly process. We would recommend a bike shop assemble your product. Your bike will come semi-assembled for shipping only. All parts pre-assembled are not properly adjusted for riding. Although our products are semi-assembled or assembled as part of the shipping process, you must check over your complete product before riding. Thump will not warrant and is not responsible for any damage caused by products that were assembled incorrectly or not checked before riding.

Issues that are not covered after being built include; stripped threads and/or rounded nuts, bent dropouts, bent axles, tires, tubes, grips, paint, dents, cracked decks, grip tape dislodgement, water damaged electric parts, any rider abuse, misuse, neglect, damaged wheels, scratched or dented materials on our products or improper maintenance. The rider is also responsible for purchasing the appropriate product to their riding level or the function of the bike.

NOTE:

Products that have been warrantied already or replaced will only be covered with a thirty (30) day manufacturer defect warranty, and not the full warranty. These items may not be warranted a second time and will be treated on a case by case basis after an assessment from Thump.

WARNING:

Use Thump products at your own risk. These products have been engineered and manufactured using the best materials and workmanship available and are intended to be used by an experienced rider. These products are to be installed or assembled by a person experienced with their assembly and used only in the manner intended by the manufacturer. Be sure to follow any instructions when installing Thump products. Do not use the product if defective or damaged. The purchaser or user assumes all risks associated with the use of this product and Thump is not responsible for any injuries or damages incurred by using any products.

What do I do if I want to return my product?

We want you to be completely satisfied with your purchase from Thump. If you are not 100% satisfied, you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn or used in anyway, in the same condition you received them, and in the undamaged original packaging.)

How do I claim warranty?

Warranty for your product is explained in our Warranty Policy and in this FAQ section.

Please contact us and provide as much detail as possible so we can assist you with any issues you are having with our products.

How do I return a product?

Please contact us to notify us of your intention to return our product.

Print out your receipt/Invoice and place it in the box you’re returning.

We will inform you via email the return address. All costs associated with a return including courier costs are your responsibility and not Thump.

After inspecting the product we will inform you via email if your refund is viable.

Refund will be issued within 7-10 business days of receiving return only to the original card or Paypal account in which it was purchased.

Once you receive your product

Upon arrival, inspect your shipment carefully. If there’s any loss or damage, please contact us immediately.

Refunds will only be issued to the original card or Paypal account in which your order was purchased.

To qualify for a refund, all products must be in their original, unaltered packaging, including boxes and labels.

Shipping and handling charges are non-refundable.

Return/exchange shipping costs to be paid by purchaser.

Thump Bikes will refuse items returned in unsalable condition OR reduce refund amount by 50% based on inspection.

What is the Warranty of your samples and ex-demo items?

All our ex demo and sample items will have a 30 day warranty from the date of invoice.

Being Ex-Demo or samples some of these items may have minor imperfections as scratches or have been used for testing.

Bike Assembly

Step by Step Instructions

Step 1 - Bike Assembly

Carefully unpack your bike from the box.
Note the seat and pedals are separated.
Carefully remove packaging material including cable ties, frame foam and hub protection.

Step 2 - Bike Assembly

Put your parts out and make sure you have everything you need.

Step 3 - Bike Assembly

Loosen the 4 black screws of the headset in an anti clockwise direction.

Step 4 - Bike Assembly

Once the headset has been removed insert the handle bars using the center grip as a guide.

Be careful to get the right center placement for the handle bars. Tighten the headset screws diagonally until tight. Do not over tighten.

Step 5 - Bike Assembly

Loosen the seat clamp and Insert your seat into the clamp/frame. You should not need to force it and if so you need to loosen the clamp more.

Once you have the desired height start to tighten the seat clamp. Do not over tighten so it can be aligned correctly.

Step 6 - Bike Assembly

Align the seat to top tube and handle bars. Tighten the seat clamp screw tightly. Do not over tighten.

Step 7 - Bike Assembly

Turn the bike upside down making sure to put something under the seat and handle bars to not cause scratching.

Place the front wheel in the fork drop outs and align the brake disc into the brake caliper.

NOTE – You must loosen the axle nuts on the wheel to the end of the axle for the wheel to slide on correctly. Do not force the wheel on.

Step 8 - Bike Assembly

Remove the pedals from the box and attach them to the crank. The pedals will tighten in a clockwise and anti clock wise direction. Be sure to attach the pedal marked L on the left crank and R on the right crank.

Use a pedal spanner to tighten.

Step 9 - Bike Assembly

Turn the bike over bike over. Check every bolt on the bike and tighten. (this is for your safety)

Pump the tires as per the direction on the sidewall

ENJOY YOUR THUMP BIKE

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